AI in Government: Risks and Opportunities

The City of Chandler, located in the southeastern Phoenix Metropolitan Area, is a thriving community of innovation seeking to plan a sustainable future for its residents, businesses, and visitors. With an interest in emerging technologies, such as Artificial Intelligence (AI), the City is exploring opportunities to leverage AI to improve municipal operations and governance. To advance these efforts, graduate Public Affairs students will collaborate with the City of Chandler to identify problems, challenges, and risks municipal governments may experience when leveraging the use of AI, as well as to explore opportunities and best practices of how municipalities can use AI to improve City operations and quality of life for residents. Students facilitated comprehensive literature reviews of these topics, as well as survey leadership and key stakeholders throughout the City to inform the research process. Strategies and recommendations developed by the students will be shared with staff and leadership to help shape decision-making around AI throughout the City of Chandler.