To decrease the frequency of repeat 911 callers by finding alternative options and community resources that are more appropriate to their needs rather than repeated use of Emergency Medical Services (EMS). Utilization of alternative options and resources for low acuity, non-emergent patients will help increase the availability of EMS to higher acuity patients, decrease offload delays at the Emergency Room (ER), and decrease re-admittance rates.
Read the final student report delivered to the local gov/community partner.
Democracy in Action Contact Info
University Faculty Contact
Matt Atherton
Sociology
matherto@csusm.edu
Local Government / Community Contact
Jenny Duffy
EMS Coordinator, San marcos Fire Department
JDuffy@san-marcos.net