This report attempts to identify the locations of the most life-threatening EMS incidents, patterns indicated by data analysis by time of day/day of the week, and potential underlying causes of EMS incidents. We found that the highest concentrations of dispatch calls were in the north-central part of the county, in and around Annapolis, and in residential areas where some senior citizens live. Our recommendation is that the county can incorporate the ArcGIS Network Analyst tool to analyze transportation routes and response times. This will help identify ways to optimize emergency resources and improve overall effectiveness in providing emergency services to residents.