The Parks and QUEST team provided recommendations for increasing engagement in the Eyes Have It Initiative with a focus on identifying application barriers for parks and trades staff for M-NCPPC by creating a customer definition chart to better visualize and understand the main points within the current Eyes Have It application cycle process flow for all full time (career) staff members through in-person and virtual interviews while distributing a Qualtrics survey to all members of the Department to address defined sub recommendations and methods to achieve more engagement.