Improving Customer Satisfaction for Native Spanish Speakers

Metro Transit would like to improve response rates to their customer satisfaction surveys among native Spanish speakers to improve service and amenities for this community. Students will conduct interviews in Spanish with native Spanish speakers to both gather information about where and how to distribute customer satisfaction surveys, as well as to gain feedback about […]

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Tracking Metro Transit’s Fleet Vehicles

Metro Transit seeks to develop a tracking system for its non-revenue fleet vehicles. Metro Transit is interested in standard operating procedures for both paper-based and technological options that meets the standards for record management and minimizes resources needed for implementation. Students in OPMT 360 will develop recommended standard operating procedures to achieve these goals and […]

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Engaging the Diverse Stories of Transit Riders

Metro Transit has an overarching goal of communicating the importance of public transportation to the Twin Cities community to raise awareness of transit as a community asset. Students will research the diverse stories of transit riders and how transit has been a part of their lives. Students will collaborate with SCP Artist-in-Residence Sarah Nelson to […]

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“College Pass” Market Research

Metro Transit offers a “college pass” transit pass to college students for a reduced rate. MBA students will conduct market research to understand market segments within the college student demographic and recommend fare product options that better meet the needs of different types of students. Read the final student report delivered to the local gov/community […]

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Tracking Metro Transit’s Fleet Vehicles

Metro Transit seeks to develop a tracking system for its non-revenue fleet vehicles. Metro Transit is interested in standard operating procedures for both paper-based and technological options that meets the standards for record management and minimizes resources needed for implementation. Students in OPMT 360 will develop recommended standard operating procedures to achieve these goals and […]

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Assessing Ridesharing Opportunities for Big Lake

Many residents of the City of Big Lake commute to the Twin Cities suburbs, Minneapolis, or Saint Paul for work each day. The City would like to take a more active role in facilitating the creation of ridesharing options to help residents save money, reduce wear and tear on roads, and reduce air pollution. Students […]

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